Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01695 317251, Monday to Friday from 8am 

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To ensure that we are able to continue this vital service we must ask that you do not use these urgent appointments for repeat prescriptions, medical certificates of any other routine matters.

To request a routine appointment in the next 7 days:

• use our online system - Patient Access
• phone us on01695 317251, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01695 317251, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

We now offer Telephone and Video Consultations with all of our GP's. It is important to note when you agree to a telephone / video consultation that if the GP feels it is more appropriate you will be asked to attend the surgery. Telephone / video appointments are typically used for continuation sick notes, ongoing health queries, medication queries, and/or advice in which instance the GP may not need to examine you. 

West Lancashire now has an Extended Access service running 7 days a week from 6:30pm to 8pm Monday - Friday, 10am to 2pm on Saturdays and 10am to 1pm on Sundays.  You can book one of these appointments by contacting reception.  We have the availability to book appointments with a GP, ANP, PN, HCA and a Phlebotomist.

The service runs from various locations on weeknights and from 3 hubs in West Lancs on the weekend:

• Burscough Health Centre
• Ormskirk Medical Practice
• Sandy Lane Health Centre

The service offers pre-bookable and same -day primary care appointments with a range of clinicians including GPs, Nurses and Health Care Assistants. Appointments are available to all patients that are registered in West Lancs and can be booked by contacting reception.

Please be aware that this is not a walk-in service – you must have an appointment

Should you need to cancel your appointment please contact the Extended Access service directly on 01695 736053.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.